Viola Said:

What should I do....for major?

We Answered:

You need to major in something that will get you a job when you graduate, AND something you actually want to do. When it comes down to it, you will be the one having to drag yourself out of bed everyday and show up to do the job, not your parents. You need to like what your doing, I actually think you should love it, but a the very least like it. If you don't you can end up hating it, doing a bad job, and resenting your parents for strong arming you into something your barely interested in.

If you have to stop school and work to make money for your books and supplies then that's what you have to do. You are grown, it's your decision now. But it's also your responsibility.

Edgar Said:

I'm not happy with how my university (I'm a graduate) treated me. How to handle it?

We Answered:

That is not OK for them to treat you that way - that is part of their job to help alumni. I also attended a NC college, and the ppl there have been very helpful. I even went back after graduating and they helped me fine tune my resume in the career center. It sounds like you spoke to someone who is lazy and just wanted to pass the buck. I would definitely not go down there in person though, especially just to tell them off. Call back and ask to speak to the career center director or supervisor. Tell them the name of the person you spoke to and that you are an alumni who wants help. You always get more out of being polite, and then they can see who is really being rude and that it is not you. They should be able to help you with developing a good resume and searching for a job. However, they are not going to just give you names and numbers of places that are hiring, they don't really do that, but they can suggest ways to search for jobs and tips on interviewing.

Bruce Said:

actuary career?

We Answered:

Check out Georgia State University

Herman Said:

Why does my college need to know my non-credit internship?

We Answered:

Every so many hours of community service can sometimes work as a semester or two of college credit.

Angel Said:

how do i make my customer service work relate to call center work?

We Answered:

Ok - congratulations on wanting to improve yourself I hope you find the following useful.

Examples of how your restaurant experience may relate to call cantre work

1. You build instant relationships with your customers and dont have a problem in talking to strangers.

2. You are skilled in translating the needs of the customer and putting forwards suggestions based on their requirement - ok sounds like BS and it pretty much is but you must have had a customer in your restaurant saying what is good the steak or the pork, or what wine should I drink with this food (or something like that).

3. You are confident in up selling (use the bar as an example - promoting the premium drinks, asking for large)

4. You are able to prioritise and spot what needs doing i.e. you are proactive.

5. Promote repeat business and recommendations by ensuring that the customer has a positive experience in the bar/restaurant.

Other tips

Call Centre interviews maybe situation based questions and they are looking for a situation, solution and outcome. Dont be worried they are quite simple but need some thinking about.

Example Question "Can you give me an example of how you dealt with an irate customer?"

Example Answer “We had a new cook in and they got this guys meal wrong 2 times and he was really irate - what I did was apologised, got him a complementary drink and went and spoke to the cook in person so they understood the customers requirement - this meant that he did get the meal right eventually and was grateful for the care that I gave him"

Do some research on the company - search the web, look at anything in the current news that may have happened, talk to people who work there have worked there.

Have a look at the reception area when you walk in - a lot of companies have their logo or mission statement around - when they ask you why you want the job refer to it. "I really want to work for this organisation because I saw that you want to delight customers, promote efficiency and grow like crazy - and that sound like the sort of company that I would really excel in" - trust me never fails.


I know the response is long winded but hopefully you find it useful - just be yourself and relax - the fact that you have come on here asking questions shows you are enthusiastic - just let that show through and you will be fine.

Good luck

Cynthia Said:

How can I find out what I want to do career-wise? I have no idea which direction to go in?

We Answered:

When you figure out what you want to do with your life, will you tell me how you did it? I'm 46 and still trying to figure it out.

The only thing I can tell you is that you don't have to make up your mind right now. You'll have plenty of chances to start over and do something else. A lot of people don't work in jobs that are related to their degrees. Plenty of people work for a while in one career and then decide to change and do something else.